Hello Simple Beauties,

Scroll down down down for the FAQ section. If there is anything else you need, do not hesitate to contact us ANYTIME!!!

XOXO.

Simple.mu

Simple.mu is a Makeup products, Skincare, Nail care & Perfumes online shop based in Mauritius and owned by Keytech Ltd. The company exists since the year 2003 and is managed by a team of retail professionals having several years of experience in the retail & cosmetics sector. We also have 2 physical shops in Port-Louis (Kinoo Building) and Riche Terre Mall. Our third showroom will open in Bagatelle Mall in Dec 2024!!

Our philosophy is based on 2 objectives:

  • Provide a simple, easy and rapid means to shop makeup products
  • ensure customers enjoy their favorite and genuine makeup products & brands at reasonable prices.

Click here to follow us on Facebook and participate in our monthly contests.

Our customer care & beauty advice team are available everyday including Saturdays, Sundays & Public holidays. Our experienced beauty experts provide you with tailored, effective beauty advice to meet your every need. Our friendly customer care team answer any order and/or service related enquiries. They also love to hear your feedback.

You can contact us anytime thru our Facebook page facebook/www.simple.mu. You can also text or WhatsApp us on 59303440. If you are fond of email you can always contact us on info@simple.mu.

Please click here if you’d prefer to send us a Facebook Private Message.

 

Kyiv, Ukraine - May 20, 2020: Set of Popular Social Media Icons Printed on White Paper: TikTok, Facebook, Instagram. Editorial Stock Image - Illustration of video, social: 183471994

FAQ

Simple.mu sells only GENUINE products. We DO NOT sell copy or high copy.

Simple.mu do not mess up with our skin!! We want you to get the best & latest products at affordable prices. 

Yes and in some cases we are also the distributor. Since we should not take any chance with our skin, customers are encouraged to contact these brands directly to verify above information.

There are a lot of fake makeup products around and it’s getting harder and harder by the day to distinguish between what’s real and what’s not.

Everyone likes a bargain, but sometimes things really are too good to be true!

Here are a few things to keep an eye out for:

  1. A fake will of course be a lot cheaper (which is tempting of course).
  2. The packaging and fonts will differ from the original products. Counterfeit items will have uneven fonts, misspelled words and incorrect shade names printed.
  3. Do your research and compare your purchases to authentic products online. Fake products are often kept in lower-quality plastic or metal casings, with ill-fitting mirrors.
  4. If you’re still not sure we would suggest contacting the Makeup Company directly, and send them all the details including a picture of the barcode and packaging.

Simple.mu accept credit cards and bank transfer, including MCB Juice. You may use credit card of any bank. Once your payment is received we shall notify you by email or WhatsApp. Our MCB Bank account no is: 000445582944

The mobile no to be used for MCB Juice transaction is 59303440

Payment to be made in favour of KEYTECH LTD

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Mauritius Post. Goods are sent in envelopes or carton boxes depending on size & qty of products. In case products are sent in a box, the postman may drop a post card at home & you will have to collect the box at your nearest post office.

We endeavor to dispatch orders as quickly as possible and in the order in which they are placed. We aim that the package reaches your home within 3 to 5 working days following confirmation of an order, unless otherwise agreed. Please allow up to 7 additional days for Rodrigues. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Select the product > Add to Cart > Proceed to checkout > Complete billing details > Decide on payment method (credit card or bank transfer) > Place order > Fill card details in case of payment by card – In case you selected Bank Transfer, the bank details of Simple.mu/Keytech Ltd will appear – Log in your internet banking  or Juice account for funds transfer.

You will receive an invoice by email immediately after ordering.

000445582944

Payment to be made in favour of KEYTECH LTD